Exclusion Policy

At Lotus365, we understand that betting should remain a controlled and responsible activity. If you feel that you need time away from betting or want to restrict your access for a specific period, our exclusion process is available to help you take that break.

An exclusion request is a responsible-play measure designed to give users greater control over their betting activity. It is not intended as a punishment.

Request Account Exclusion

How to Request Exclusion

If you want to take a break from your Lotus365 account, contact our support team through the available customer-support channel.

When making a request, you may need to provide:

  • Your registered username or account details
  • The period for which you want the restriction
  • Any additional information required to verify your account

Depending on the request, Lotus365 may complete an account verification before applying the restriction. Once the request has been confirmed, access to relevant betting features may be restricted for the selected period.

Types of Exclusion

Users can request a temporary break or a longer self-exclusion period, depending on their circumstances.

Temporary Cool-Off

A short-term cool-off allows you to step away from betting for a selected period. During this time, access to betting activities may be restricted until the requested period ends.

Self-Exclusion

Self-exclusion is intended for users who want a longer break from betting. Once activated, the restriction remains in place for the agreed period and may prevent access to betting-related services.

We recommend choosing an exclusion period carefully before submitting your request.

What Happens During Exclusion?

Once an exclusion request has been activated, you should not attempt to bypass the restriction by creating another account or using someone else’s account.

Any existing bets placed before the restriction may continue to be processed according to the applicable betting rules. Account balances and withdrawals may also be subject to normal verification and security procedures.

Exclusion does not automatically change the settlement rules applicable to bets that were placed before the restriction became active.

Can I Cancel an Exclusion Early?

An exclusion request is designed to provide a genuine break from betting. Therefore, access may not be restored before the selected exclusion period has ended.

For longer self-exclusion periods, Lotus365 may require an account review or formal request before considering the restoration of access.

We may decline a request to reopen an account where doing so could conflict with responsible-play requirements or account-safety considerations.

Account Security During Exclusion

Users should continue protecting their account information while an exclusion is active.

Do not share your:

  • Password
  • Login details
  • Verification information
  • One-time authentication codes

If you believe that another person has accessed your account, contact support as soon as possible.

Responsible Betting

Exclusion is only one part of responsible betting. Before placing bets, consider whether the activity fits within your personal budget and circumstances.

Helpful practices include:

  • Set a spending limit before you start.
  • Avoid chasing losses.
  • Take regular breaks from betting.
  • Never use money needed for essential expenses.
  • Do not bet when you feel pressured or emotionally upset.
  • Consider using an exclusion or cool-off period if betting is becoming difficult to control.

Betting should never be treated as a guaranteed way to make money.

Learn About Responsible Betting

Support and Assistance

If you feel that betting is becoming difficult to manage, taking a break can be an important first step. You can contact Lotus365 support to discuss available account-restriction options.

For additional information, you can also review the Responsible Gambling, Terms & Conditions, and other relevant policies available on the website.

Responsible Gambling Terms & Conditions Contact Support

Frequently Asked Questions

How can I request a Lotus365 exclusion?

Contact Lotus365 support and provide your registered account information along with the period for which you want your betting access restricted.

No. Creating or using another account to avoid an active exclusion can undermine the purpose of the restriction and may violate account terms.

Bets placed before an exclusion becomes active may be settled according to the relevant betting rules. Account verification requirements may still apply.

Depending on the account status, available balance, verification requirements, and applicable rules, withdrawal access may remain available. Contact support for account-specific assistance.

Not necessarily. The effect depends on whether you requested a temporary cool-off or a longer self-exclusion and the terms applicable to your account.

Final Thought

The purpose of the Lotus365 Exclusion Policy is to give users a practical way to step away from betting when they feel they need a break. If you believe betting is becoming difficult to manage, consider using the available restriction options early rather than waiting for the situation to become more serious.

Lotus365 encourages users to make informed decisions, maintain control over their spending, and use responsible-play tools whenever necessary.

 

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